Hi, how can we help?

We've got your back. If your questions aren't addressed, contact us here and we will be happy to help

Get to know your Account

Wallet/Account Limits:

As per RBI guidelines, your Freecharge account limits would be based on your KYC effective from February 26, 2018 as below : 

Any of your officially valid document number and self-declared name as in the document is required as KYC details. Applicable documents accepted as KYC are -
- Driving License
- Voter Id
- Passport

If you provide the KYC details, following limits apply on FreeCharge Wallet (Minimum KYC)
- Balance Limit of INR 5,000 (Point in time balance)
- Can add up to INR 5,000 in your Wallet in a month
- Can add up to INR 50,000 in your Wallet cumulatively in a financial year
- Can spend up to INR 5,000 from your Wallet in a month
- Wallet account has an expiry of 24 months. Post this, you are required to undergo Full KYC Process. 

-Under Full KYC: Now, enjoy a higher limit of INR 1,00,000 on your Wallet.

Your current Freecharge balance is safe and you can continue using it as before.

Key Features of minimum KYC pending account

  • Pay at FreeCharge website, merchant website/outlet using your credit/debit card, UPI and net banking.
  • Pay at merchant website/outlet through FreeCharge Gift Instruments using your debit card, UPI and net banking.

Key Features of Minimum KYC account ( minimum KYC completed) :

  • Pay at FreeCharge website, merchant website/outlet using your credit/debit card, UPI and net banking.
  • Pay at merchant website/outlet through FreeCharge Gift Instruments using your debit card, UPI and net banking.
  • Load & store money into your FreeCharge wallet using any debit/credit cards, UPI and net banking and pay at FreeCharge website, merchant website/outlets.

*As per RBI Guidelines, money transfer to a Freecharge account& withdrawal to a bank account shall not be available.

# Gift Instruments are non-refundable and non-transferable.

For detail product features please refer the link mentioned below : https://www.freecharge.in/termsandconditions

You can place following limits on your FreeCharge account:
- Number of transactions per day
- Amount that can be debited from your FreeCharge account per transaction

To update these limits, you can write to care@freecharge.com


Did this answer your question